Visit or contact us for any inquiry, service, maintenance or upgrades:
- USJ BICYCLES SDN BHD (reg. 1119266-V)
- Address : 57-1, Jalan USJ 9/5S, UEP Subang Jaya, 47620 Subang Jaya, Selangor, Malaysia
- Mobile : +6016 2296 388
- Email : marketing@usjcycles.com
Please read our FAQ before sending us an email
[accordion][accordion-item title=”Is it safe to shop online?”]Yes. It is 100% safe & secure. Payment through a secure website.
[/accordion-item] [accordion-item title=”There are items missing from my order, what do I do?”]For case of missing items/parts, please report to us immediately via message / email with images.
[/accordion-item] [accordion-item title=”Can I do pre-order for out-of stock item?”]You can drop us an email marketing@usjcycles.com for pre-order item.
[/accordion-item] [accordion-item title=”Do you ship to…. ? How much shipping cost to…. ?”]We ship to Peninsular Malaysia & Sabah & Sarawak.
[/accordion-item] [accordion-item title=”Delivery locations and costs for specific location?”]All the delivery & handling charges is calculate automatically according to location & weight of item.
[/accordion-item] [accordion-item title=”Can I purchase directly from store?”]Yes. You pick the item from our store incase you need it urgently.
[/accordion-item] [accordion-item title=”Type of payment method I make an online purchase?”]We accept money bank transfer (ATM / Online), Visa & Master Card.
[/accordion-item] [accordion-item title=”How to check the status of my order?”]We will update the order status time to time include shipping details.
[/accordion-item] [accordion-item title=”Can I amend/cancel my order?”]You can amend order but cancellation of order is not allowed.
[/accordion-item] [accordion-item title=”When will my order arrive?”]Item (e.g. accessories / bicycle) will arrive within 3 working days, latest 7 working days.
[/accordion-item] [accordion-item title=”Can I track my order online?”]Tracking number will be given. You can track the parcel via specified courier service company we used.
[/accordion-item] [accordion-item title=”How do I return an item?”]You can return item back to our store. For more info of return policy, click here.
[/accordion-item] [accordion-item title=”What currency can I use to pay for my order?”]We prefer local currency RM (Ringgit Malayia).
[/accordion-item] [accordion-item title=”Which courier service company we use?”]Pos Laju / Taqbin Yamato / SkyNET / Citylink / DHL. We are try our best to dispatch the item as soon as possible.
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